Privacy Policy
Effective Date: [DATE]
The Diplocat ("we", "us", or "our") operates the Diplocat mobile application and website at diplocat.app (the "Service"). This Privacy Policy explains how we collect, use, and protect your information.
1. Information We Collect
We collect the following types of information:
- Account Information: Email address, display name, and authentication provider (e.g., Apple, Google, or email) when you create an account.
- Voice Recordings: Audio input you provide for speech-to-text processing. Recordings are processed in real time and are not stored on our servers after processing.
- Text Content: Messages you type or dictate for translation and de-escalation. These are stored as part of your conversation history.
- Usage Data: App interaction data, feature usage, crash reports, and performance metrics.
- Device Information: Device type, operating system version, and app version for compatibility and debugging.
- Payment Information: Subscription status and purchase history are managed by Apple (App Store) and Adapty. We do not store your credit card or payment details.
2. How We Use Your Information
- Process and deliver text and voice translations
- Maintain your conversation history based on your subscription tier
- Manage your account and subscription
- Improve app performance, fix bugs, and develop new features
- Display relevant advertisements (free tier only)
- Communicate important service updates
3. Third-Party Services
We use the following third-party services that may collect or process data:
- Google Cloud / Vertex AI: AI-powered text processing and speech services
- Firebase (Google): Authentication, database, and hosting
- Sentry: Error tracking and performance monitoring (PII is scrubbed before transmission)
- Adapty: Subscription management and analytics
- Google AdMob: Advertisement delivery (free tier only)
Each third-party service operates under its own privacy policy. We encourage you to review their policies.
4. Data Retention
Conversation history is retained based on your subscription tier:
- Free: 7 days
- Basic: 90 days
- Premium: Unlimited (until you delete your account)
Voice recordings are processed in real time and are not retained after the translation is complete.
5. Data Security
We implement industry-standard security measures to protect your data, including encrypted connections (TLS), secure cloud infrastructure, and access controls. However, no method of electronic transmission or storage is 100% secure.
6. Your Rights
You have the right to:
- Access: Request a copy of your personal data
- Export: Download your data in a portable format via the app settings
- Delete: Request deletion of your account and all associated data via the app settings
- Correct: Update your account information at any time
- Withdraw Consent: Stop using the Service at any time
To exercise these rights, use the in-app settings or contact us at support@diplocat.app.
7. Children's Privacy
The Service is not directed at children under 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected data from a child under 13, we will delete it promptly.
8. International Data Transfers
Your data may be processed on servers located in the United States (Google Cloud). By using the Service, you consent to the transfer of your data to the United States.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes through the app or by email. Continued use of the Service after changes constitutes acceptance of the updated policy.
10. Contact Us
If you have questions about this Privacy Policy, contact us at:
support@diplocat.app