Why "yeah, but" shuts down a conversation
Why does "yeah, but" make people stop listening?
Because the "but" cancels the "yeah." The other person hears the agreement as a formality and waits for the real message, which is a no. After a few rounds of that, they stop offering ideas and start guarding the ones already on the table.
Negotiation expert William Ury points to a second reason in Getting Past No: people resist an idea partly because of who it came from. "If it is your idea, he may reject it for that reason alone." A "yeah, but" makes that worse, because it tells them from the first word that their idea is about to lose to yours.
Is one "yeah, but" a problem?
Usually not. People disagree, and "but" is an ordinary word for it. What's worth noticing is the run: "yeah, but" answered with "yeah, but," three or four times in a row. By then neither of you is weighing the other's point. You're both just waiting for a gap to reply into.
What if I really do disagree?
Then say so, after the yes. Ury's advice in the same book is "Don't Say 'But'; Say 'Yes . . . And'." Agree with the part you honestly can, then add your view with "and." "Yes, the deadline is tight, and I still think we should move the launch" is still a disagreement. The difference is that the other person hears their point acknowledged before yours arrives, so they have less reason to defend it.
What works instead → Why people get defensive when you correct them
Related: Red flags you're missing: 7 signs a conversation is about to go off the rails
From the essay:Read the full piece →
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